Terms of Sale

These Terms of Sale apply to the purchase of products from Philorea Electrical.

By placing an order with us, you acknowledge that you have read, understood, and agreed to these terms.

These terms apply to product quotations, order confirmations, production, shipment, delivery, returns, warranty claims, and related transactions.

Any specific written agreement, proforma invoice, sales contract, or order confirmation may include additional or different terms.

In case of conflict, the terms confirmed in writing for the specific transaction shall prevail.

We supply low-voltage electrical components according to quotations, specifications, and written confirmations provided at the time of order.

Product images, descriptions, technical data, and catalog information shown on our website are for general reference only.

Final product specifications, certifications, packaging, labeling, customization, and technical requirements must be confirmed in writing before production.

All prices are subject to final written quotation and may vary depending on product specifications, order quantity, raw material costs, exchange rates, packaging requirements, and shipping terms.

Unless otherwise stated, quotations are valid only within the period specified in the quotation.

Prices shown on the website, if any, are for reference only and do not constitute a binding offer.

An order is considered accepted only after we issue written confirmation, such as a proforma invoice, sales confirmation, or other official written acknowledgment.

We reserve the right to decline, revise, or cancel any order before final confirmation, especially where product availability, pricing, payment conditions, or technical requirements need further review.

Any request to change an order must be submitted in writing and is subject to our approval.

Orders cannot be cancelled once production has started unless otherwise agreed in writing.

For customized, specially ordered, or non-standard products, cancellation may not be accepted after order confirmation.

Any approved cancellation or change may be subject to charges covering materials, labor, packaging, administrative costs, or other expenses already incurred.

Payment terms shall be agreed upon before order confirmation and may include deposit payment, balance payment before shipment, bank transfer, or other mutually accepted methods.

Production, inspection, delivery, or shipment may be delayed if payment is not received according to the agreed schedule.

We reserve the right to suspend production, shipment, delivery, or future orders in case of delayed or incomplete payment.

Any bank charges, transfer fees, or payment-related costs shall be borne by the buyer unless otherwise agreed in writing.

Ownership of the goods remains with us until full payment has been received.

We reserve the right to withhold shipment, release of goods, or related documents until all outstanding amounts have been fully paid.

Production lead times are estimates based on product type, order quantity, material availability, and factory schedule.

Lead times are provided in good faith but are not guaranteed unless expressly confirmed in writing.

Delays caused by late payment, incomplete order information, changes to specifications, material shortages, or force majeure events may extend the production schedule.

Shipping terms, including EXW, FOB, CIF, CFR, DAP, or other agreed Incoterms, shall be confirmed before shipment.

Risk of loss or damage transfers to the buyer in accordance with the agreed Incoterms.

Delivery timelines are estimates and may vary due to production schedules, logistics arrangements, carrier performance, customs clearance, port congestion, weather conditions, or other circumstances beyond our control.

We are not responsible for delays, additional costs, or losses caused by shipping carriers, customs authorities, destination port procedures, or unforeseen logistics issues.

However, we will make reasonable efforts to assist in communication with logistics providers and support the resolution process whenever possible.

The buyer is responsible for complying with all import regulations, customs requirements, duties, taxes, and documentation requirements in the destination country, unless otherwise agreed in writing.

We may assist by providing standard export documents such as commercial invoices, packing lists, or certificates where applicable.

Any special documents, certificates, legalization, or destination-specific requirements must be requested and confirmed before shipment.

The buyer is responsible for inspecting the goods upon receipt.

Any claim regarding quantity shortage, visible damage, incorrect items, or apparent defects should be reported to us within a reasonable time after delivery, together with supporting evidence such as photos, videos, packing information, or inspection records.

Claims should be made before installation, use, resale, or further processing of the products whenever reasonably possible.

If no written claim is received within a reasonable period, the goods may be deemed accepted.

Returns or exchanges will not be accepted without our prior written approval.

Returned products must meet the following conditions:

Returns may be rejected if the products are used, damaged, incomplete, improperly packed, customized, specially ordered, or returned without approval.

For non-quality-related returns, the buyer shall be responsible for return shipping costs, customs duties, taxes, and other related charges unless otherwise agreed in writing.

We do not accept freight collect shipments or unauthorized returns.

Refunds, where approved, will be processed only after the returned goods have been received and inspected.

Refunds will not be issued before the returned goods are received and confirmed to meet the approved return conditions.

The refund amount may be limited to the value of the eligible products and may exclude original shipping fees, return shipping fees, customs duties, taxes, bank charges, handling costs, or other related expenses.

If the returned products do not meet the approved return conditions, we reserve the right to reject the refund, issue a partial refund, or offer other reasonable solutions.

Refunds will normally be made through the original payment method or another mutually agreed method, subject to bank processing time and payment conditions.

We provide limited warranty coverage for products according to the warranty terms agreed in the quotation, contract, or written confirmation.

For quality-related claims, the buyer must provide sufficient proof of purchase and clear evidence showing the reported issue.

Evidence may include, where applicable:

We may request troubleshooting information, additional documentation, or return of the product for quality inspection before confirming a replacement, repair, refund, or other solution.

The warranty does not cover damage caused by misuse, improper installation, unauthorized modification, unsuitable operating environment, incorrect storage, overload, natural wear, third-party repair, or failure to follow applicable instructions or standards.

The buyer is responsible for properly packing returned goods and using a reliable and traceable shipping service.

The buyer shall provide return tracking information after shipment.

Unless otherwise agreed in writing, the buyer assumes responsibility for loss, damage, delay, or additional costs during return transportation.

We are not responsible for damage or loss of returned goods before they are received and signed for at our designated return location.

The buyer is responsible for ensuring that the purchase, import, resale, installation, and use of the products comply with applicable laws, regulations, standards, and local requirements.

We reserve the right to refuse or cancel orders that may involve prohibited, restricted, unlawful, or non-compliant activities.

To the maximum extent permitted by applicable law, our liability shall be limited to the value of the goods directly related to the claim.

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profit, loss of business, production interruption, installation costs, or third-party claims.

We shall not be held responsible for failure or delay in performance caused by events beyond our reasonable control.

Such events may include natural disasters, war, strikes, epidemic restrictions, government actions, customs delays, transportation disruption, shortage of materials, power failure, or other unforeseen circumstances.

In such cases, we will make reasonable efforts to reduce the impact and communicate with the buyer regarding possible solutions.

All trademarks, product images, catalogs, drawings, technical documents, and website content remain the property of their respective owners.

Buyers may not copy, reproduce, modify, or use our product materials for misleading or unauthorized purposes without prior written consent.

These Terms of Sale shall be interpreted in accordance with the applicable laws or jurisdiction agreed between the parties in writing.

Any dispute arising from a transaction should first be resolved through friendly negotiation.

If no resolution can be reached, the dispute may be submitted to the agreed court, arbitration body, or other dispute resolution mechanism stated in the relevant contract or sales agreement.

These Terms of Sale may be provided in different languages for convenience.

In case of any inconsistency or discrepancy between different language versions, the English version shall prevail unless otherwise agreed in writing.

We reserve the right to update or modify these Terms of Sale at any time.

The latest version published on this website shall apply unless otherwise agreed in writing.